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Privacy Policy
At Syntefy, we are committed to protecting your privacy and ensuring the security of your personal information and intellectual property. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) when you visit our website or use our services.
Collection of Information:
When you use our website or services, we may collect certain information, including:
- Personal Information: Your name, email address, billing, and shipping address. We collect this information to process your orders, communicate with you, and provide a personalised experience.
- Design Files & Intellectual Property: For our custom printing services, we collect digital files that you provide, such as 3D models (.STL, .OBJ, etc.), sketches, and design specifications.
Rest assured that we will never sell or share your personal information with third parties without your explicit consent, unless required by law.
Use of Information:
We use the information we collect for the following purposes:
- Personal Information: To fulfill your orders for both ready-made and custom products, communicate with you about your purchases, and improve our products and services. We may also use your information to send you promotional emails or newsletters, but only if you have opted-in to receive them. You can unsubscribe from these communications at any time.
- Design Files & Intellectual Property: Your design files and any related intellectual property are used exclusively for the purpose of providing the quoted service. We will not reproduce, share, or display your designs without your express written permission.
Security of Information:
We take the security of your data very seriously. We implement industry-standard technical and administrative measures to protect your data from unauthorised access, disclosure, alteration, or destruction.
- Our website is encrypted using Secure Socket Layer (SSL) technology to ensure the safe transmission of your personal information.
- All client design files are stored on secure systems and are accessed only by authorised personnel for the purpose of completing your order.
Cookies:
Like many websites, we use cookies to enhance your Browse experience and gather information about how our website is used. Cookies are small text files stored on your device that help us remember your preferences, analyse website traffic, and personalise your experience. You can disable cookies in your browser settings, but please note that some features of our website may not function properly without them.
Third-Party Links:
Our website may contain links to third-party websites (for example, payment processors or social media). Please note that we are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any third-party sites you visit.
Changes to this Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have any questions or concerns about our Privacy Policy or wish to exercise your data rights under GDPR, please contact us at info@syntefy.com.