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Privacy Policy

Effective Date: 01/12/2025 Data Controller: Syntefy LTD (Registered in Ireland) Contact: info@syntefy.com

1. Introduction

At Syntefy, we are committed to protecting your privacy and ensuring the security of your personal information and intellectual property. This Privacy Policy explains how we collect, use, and safeguard your data in compliance with the General Data Protection Regulation (GDPR) when you visit our website or use our services. We want you to feel secure knowing exactly how we handle your digital footprint.

2. What Information We Collect

We collect only what is necessary to process your orders, create your custom parts, and keep our website secure.

A. Personal & Order Information

  • Who you are: Your name, email address, billing, and shipping address.
  • What you buy: We collect information to process your orders via WooCommerce, communicate with you, and provide a personalised experience.
  • Payment Details: We do not store your full credit card information. Payments are processed securely by our trusted partners (e.g., Stripe, PayPal).

B. Your Design Files (Intellectual Property)

  • Your Files: For our custom printing services, we collect the digital files you provide, such as 3D models (.STL, .OBJ), sketches, and design specifications.
  • Our Promise: Rest assured, your designs are Confidential Information. We use them exclusively to manufacture your order. We will never reproduce, share, or display your designs without your explicit written permission.

C. Technical Data

To keep the site running smoothly, we collect technical data like your IP address, browser type, and traffic logs.

3. Infrastructure, Caching & Speed

We want your browsing experience to be fast and secure. To achieve this, we use advanced caching and Content Delivery Network (CDN) services provided by Cloudflare, QUIC.cloud, and Litespeed.

  • How it works: These services help us prevent attacks (like DDoS) and load pages quickly by storing temporary copies of the site closer to you.
  • Data Routing: To provide this speed and security, some basic traffic data (like IP addresses) may be routed through servers outside the European Economic Area (EEA), including the United States. We do this based on our Legitimate Interest in keeping our website safe and fast for everyone.

4. Why We Use Your Information

Under GDPR, we only process your data when we have a valid legal reason:

  1. To Fulfill Your Order (Contractual Necessity): We need your address to ship your prints and your email to send updates.
  2. To Stay Legal (Legal Obligation): We are required by Irish tax law to keep records of our sales.
  3. To Protect & Improve (Legitimate Interest): We use technical data to stop fraud and keep the website secure.
  4. With Your Consent: If you sign up for our newsletter, we’ll send you updates. You can unsubscribe at any time.

5. Security of Your Information

We take the security of your data very seriously. We implement industry-standard technical and administrative measures to protect your data from unauthorised access, disclosure, or destruction.

  • Safe Connection: Our website is encrypted using Secure Socket Layer (SSL) technology. You can verify this by looking for the padlock icon in your browser’s address bar, ensuring that your personal information is transmitted safely.
  • Protected Designs: All client design files are stored on secure systems. We strictly limit access to these files; they are accessed only by authorised personnel for the specific purpose of completing your order.

6. Media & Reviews

  • Comments: If you leave a review, we collect the data shown in the form to help us manage the discussion and prevent spam.
  • Client Assets: The design files you upload for printing are stored securely and accessed only by authorised personnel handling your order.

7. Cookies

Like many websites, we use cookies to enhance your browsing experience.

  • Shopping Cart: Cookies help us remember what is in your cart and keep you logged in.
  • Performance: We use cookies to analyze how our site is performing so we can improve it.
  • Control: You can disable cookies in your browser, but please note that some features (like the checkout) may not work properly without them.

8. Who We Share Data With

We do not sell your data. We only share information with third parties that help us run our business:

  • Payment Processors: To handle your payment securely.
  • Delivery Services: To get your package to your door (e.g., An Post, DHL).
  • Tech Providers: Our hosting and security partners (Cloudflare/QUIC.cloud) who keep the site online.

9. How Long We Keep Your Data

We don’t keep your data longer than necessary.

  • Tax Records: We keep billing info for 6 years to satisfy Irish Revenue requirements.
  • Design Files: We keep your 3D files for 1 Year in case you need a reprint or have a question. After that, they are permanently deleted.
  • Inactive Accounts: If you haven’t used your account in 2 years, we will remove it.

10. Your Rights

You are in control of your data. Under GDPR, you have the right to:

  • Ask for a copy of the data we hold about you.
  • Correct any wrong information.
  • Request Deletion of your data (the “Right to be Forgotten”), provided we don’t need it for tax reasons.
  • Object to how we use your data.

To exercise any of these rights, just drop us an email at info@syntefy.com.

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.