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Shipping & Returns
At Syntefy, we understand the importance of a seamless experience, which is why we have carefully crafted our shipping and returns policy to ensure your satisfaction. Read on to learn more about our shipping process and how we handle returns for both our ready-made and custom-printed items.
Shipping
When you place an order with us, we strive to process and ship it as efficiently as possible. Our dedicated team works diligently to ensure that your package is carefully packed and dispatched.
- For Ready-Made Products: We aim to dispatch in-stock items within 1-2 business days.
- For Custom Printing Services: The production and dispatch time will depend on the complexity and duration of your print. A full, estimated timeline will be provided in your project quote before you commit to the order.
Our business hours are Monday to Friday, from 9:00 AM to 7:00 PM Irish Time, excluding bank holidays.
We offer free shipping on all orders over €100 within Ireland. For orders below €100, the shipping rate will be based on the delivery service chosen, and the cost will be calculated at checkout.
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to easily track the progress of your package and estimate its arrival date.
Returns
We handle returns differently for our ready-made products versus our custom print services.
- For Ready-Made Products: If you wish to return an item, please contact our customer service within 14 days of receiving your order, in line with your consumer rights. Our friendly team will guide you through the return process. We can only accept returns on items that are in their original, unused, and undamaged condition. Once we receive the returned item and inspect it, a refund will be issued to your original payment method within 5-7 business days if approved.
- Parcel Rejected or Not Collected: If your order is returned because it was rejected at the moment of delivery or it was not collected within the allotted timeframe, we will issue a refund for the product, deducting the original shipping fee from the total amount.
Exceptions / Non-Returnable Items Unfortunately, we cannot accept returns or offer refunds on the following:
- Custom-designed or Print-on-Demand items (unless faulty).
- Sale items.
- Gift cards.
Exchanges & Faulty Items
We take great care in producing and inspecting every item. However, if you received a damaged item (e.g., broken in transit) or an item with a clear manufacturing defect, please contact our customer service within 7 days of receiving your order.
- For Ready-Made Products: We will gladly exchange the item for a new one at no additional cost to you, subject to availability.
- For Custom Printed Items: If the defect is a result of a manufacturing error on our part, we will work with you to provide a reprint of the item.
Please note that exchanges are subject to availability. If the requested item is out of stock, we will issue a full refund for the returned item instead.
At Syntefy, we value your satisfaction and strive to provide you with exceptional service. If you have any further questions or concerns regarding our shipping and returns policy, please don’t hesitate to contact our customer service team. We are here to assist you.